In the last 20 years or so technology has come on in leaps and bounds. I remember the first mobile phone my dad had, it was huge and the sim card was the size of a credit card. Now you can fit a sim card on your fingertip.
With all the diferent offers around these days its hard to know if youre getting the best deal without phoning each individual company. And isn't it nice to know that your existing company give you benefits for being a loyal customer over the years.
That's the idea anyway....
I have been with O2 for the past 13 years, I started off as pay as you go because of the benefits, after 9 years I finally got my first contract, and the problems had only just started.
Customer service from O2 is a bit hit and miss, one day you can have someone who is extremely helpful and cheerful, other days you can get someone who is extremely rude, sounds bored and basically wants to get you off the phone as soon as possible. I have had to phone O2 multiple times for a variety of problems, the worst being that they took 2 lots of payment out of my account. I was offered a free upgrade.
With great excitement I went to my local O2 store, where the staff were extremely helpful, I came away with my new phone but it was only when I got home I realised that there was nothing free about it, I was now paying £42 a month after a whirlwind of contracts and excited talk in the shop. I returned the phone at which point the staff were not helpful and I was ignored for over half an hour. After returning the phone I was told I couldn't cancel the contract so I am now on a sim only contract for 2 years paying £22 a month for unlimited calls and texts and 2gb of data. Whenever I tell people what I pay they are speechless and disgusted, and honestly I am too.
The coverage from O2 works when it wants to and in the last year I have had absolutely no coverage for nearly 24 hours at least 4 times, as my phone is an integral part of my job this has caused me great inconvenience and has led to problems with my employers.
What I find extremely annoying is every year I see my dad getting an actual free upgrade from another mobile phone company who he has been with for the past 16 years.
So why is it that new customers to O2 get all sorts of benefits whereas existing customers get absolutely nothing. I have now refused to upgrade with O2 because I am fed up with never getting anything back for my loyalty over the years.
As I am writing this I am getting more and more angry with the way my loyalty is being ignored. Surely O2 realise that they are charging extortionate amounts for below average service and that their prices are not competitive, they're not even close.
To sum up, unless O2 can pull something amazing out of the hat when my sim contract ends I will be leaving O2 and making a formal complaint to the powers that be about the problems I've encountered and I may even decide to take it further.
If you want my advice avoid O2 unless you do really want to waste your money and time and you enjoy constant headaches and love being taken for a ride
Love and Hugs
Cheryl xxx
